Privacy Policy

1. Introduction

This Privacy Policy explains how Keyra collects, uses, stores, and protects personal data when users access or use the platform.

Keyra is operated by Narkissos Imaginación Digital S.L., a company registered in Spain, which acts as the Data Controller for the purposes of applicable data protection laws, including the General Data Protection Regulation (GDPR).

Data Controller details:

Narkissos Imaginación Digital S.L.
Email: keyra@keyra.space

This Privacy Policy applies to the Keyra platform and services.

2. Personal Data We Collect

At Keyra, we collect and process the following categories of personal data in order to provide our service:

2.1 Identification and Contact Data

  • Full name
  • Nationality
  • Email address
  • Phone number (including international prefix)
  • Preferred language

2.2 Rental Search Information

  • Type of accommodation
  • Preferred location(s) or flexibility
  • Number of bedrooms and bathrooms
  • Maximum monthly budget
  • Move-in date
  • Expected rental duration
  • Pets (if applicable)

2.3 Household Information

  • Number of people who will live in the property
  • Relationship between occupants
  • Nationality of each occupant

2.4 Additional Preference Data

  • Special requirements (e.g. terrace, parking, etc.)
  • Viewing preferences
  • Flexibility in dates
  • Work or study situation
  • Whether the user currently lives in Malta

2.5 Technical and Usage Data

  • Internal user or request identifiers
  • Timestamps (creation and updates)
  • Request status
  • Interaction history with the assistant
  • Preferred language settings
  • Device and browser information (where applicable)

2.6 Feedback and Communication Data

  • Ratings or feedback provided by the user
  • Messages or communications with Keyra

3. How We Use Your Personal Data

We use your personal data to provide, operate and improve the Keyra service. Specifically, your data is used for the following purposes:

3.1 To Provide the Service

  • To collect and structure your rental requirements
  • To create a clear and organised rental profile
  • To match your profile with relevant real estate agents
  • To facilitate the rental process between you and agents
  • Some data, such as nationality, household composition, or work/study situation, may be used to help agents assess the suitability of rental requests based on common rental market practices in Malta.

3.2 To Share Your Request with Real Estate Agents

  • To present your rental profile to selected real estate agents
  • To allow agents to assess whether they have suitable properties
  • To enable agents to contact you with relevant opportunities

3.3 Profiling and Matching

Keyra uses structured information provided by users to create a rental profile and match users with relevant agents and properties. This process involves automated organisation and prioritisation of user preferences but does not involve automated decision-making that produces legal effects.

3.4 To Communicate with You

  • To send service-related updates
  • To inform you about relevant rental opportunities
  • To respond to your enquiries or requests

3.5 To Maintain and Improve the Platform

  • To monitor system performance and stability
  • To detect and prevent misuse or technical issues
  • To improve user experience and platform functionality

3.6 To Comply with Legal Obligations

  • To comply with applicable laws and regulations
  • To respond to lawful requests from authorities if required

3.7 Marketing Communications

With your explicit consent, Keyra may use your contact details to send updates, relevant rental opportunities, or information about the service. You can opt out of these communications at any time.

4. Legal Basis for Processing

Purpose Legal Basis
Providing the service Contract / Pre-contractual measures
Matching with agents Contract / Legitimate interest
Platform improvement Legitimate interest
Security and fraud prevention Legitimate interest
Marketing Consent
Legal compliance Legal obligation

5. Sharing of Personal Data

5.1 Sharing with Real Estate Agents

  • Your rental profile may be shared with selected real estate agents
  • Only agents relevant to your request will receive your information
  • Agents act as independent data controllers once they receive your data
  • Agents are expected to use this information solely for the purpose of responding to your rental request

5.2 Sharing with Service Providers (Data Processors)

We may share data with trusted third-party providers that support the operation of the platform, such as:

  • Hosting providers
  • Cloud storage providers
  • Analytics providers
  • Communication tools
  • CRM systems

These providers process data only on our behalf and under data processing agreements.

5.3 Legal Requirements

  • We may disclose personal data if required to do so by law or in response to valid requests by public authorities.

5.4 No Sale of Personal Data

  • Keyra does not sell, rent, or trade personal data to third parties.

6. International Data Transfers

Some of our service providers may be located outside the European Economic Area (EEA). When data is transferred outside the EEA, Keyra ensures appropriate safeguards are in place, such as:

  • Standard Contractual Clauses (SCCs)
  • GDPR-compliant providers

7. Data Retention

Type of Data Retention Period
Active rental requests While the request is active
Inactive profiles Up to 24 months
Communications Up to 24 months
Legal data As required by law
Analytics data Up to 24 months

When personal data is no longer necessary, it will be securely deleted or anonymised.

8. Data Security

Keyra takes appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, disclosure or alteration.

  • Restricted access to personal data
  • Secure servers and encrypted connections
  • Monitoring and detection of potential security issues
  • Regular review of internal processes

While we take reasonable steps to protect personal data, no system can guarantee absolute security.

9. User Rights

Under the GDPR, users have the following rights:

  • Right of access
  • Right to rectification
  • Right to erasure
  • Right to restrict processing
  • Right to object
  • Right to data portability
  • Right to withdraw consent

Users also have the right to lodge a complaint with a data protection authority in the EU, particularly in the country of their residence or where the alleged infringement occurred.

10. Cookies and Tracking Technologies

Keyra uses cookies and similar technologies to ensure the proper functioning of the platform.

The cookies used by Keyra are technical and essential cookies, which are necessary for the platform to operate correctly. These may include:

  • Session cookies
  • Login authentication cookies
  • Security cookies
  • Language preference cookies
  • Platform functionality cookies

These cookies do not require user consent under applicable laws because they are strictly necessary for the operation of the platform.

Users can configure their browser to block or delete cookies, but some parts of the platform may not function properly if cookies are disabled.

Keyra does not use advertising or tracking cookies without user consent.

11. Changes to this Privacy Policy

Keyra may update this Privacy Policy from time to time to reflect changes in the service, legal requirements, or data processing practices.

12. Contact

If you have any questions about this Privacy Policy or how your personal data is handled, you can contact:

Keyra
Email: keyra@keyra.space